Client Advisor
hace 1 día
Role Overview:
As a Client Advisor at Moncler Spa, you will be responsible for delivering exceptional client experiences by providing expert advice on luxury purchases that meet their needs, desires, and personal style. Your goal will be to cultivate long-lasting client relationships while achieving and exceeding individual and store sales goals.
Key Responsibilities:
- Engage with clients in accordance with Moncler's Selling and Service standards
- Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction, Units per Transaction, Data Capture, Repurchase Rate, etc.)
- Develop and foster long-lasting client relationships through engaging conversations and active clientele management
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients
- Maintain company merchandise presentation standards
- Proactively follow-up with customer charge sends, repairs, and holds
- Develop and maintain product knowledge
- Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and exceed client expectations
- Support in inventory preparation and execution
- Partner with all employees in the store to maintain a collaborative work environment
- Additional responsibilities as assigned
Requirements:
- Previous experience in luxury retail
- Proven track record of successful sales generation, building, and developing client relations
- Results-driven and customer-focused
- Strong communication skills (verbal, in-person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel, and Outlook)
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