Data Center Solutions Specialist

hace 24 horas


Xico, México Mdc Data Center A tiempo completo

We are seeking a skilled Data Center Solutions Specialist to play a pivotal role in ensuring our customers achieve their business objectives.

As a key member of our team, you will be responsible for building strong relationships with customers, identifying actionable insights, and serving as a trusted advisor.

Key responsibilities include:

  • Developing and maintaining strong, long-lasting relationships with customers
  • Acting as the primary point of contact for customer inquiries and concerns
  • Understanding customers' business objectives and challenges to provide tailored solutions
  • Analyzing customer data and usage patterns to identify opportunities for improvement and optimization
  • Providing customers with actionable insights to enhance their data center operations and achieve their goals
  • Collaborating with internal teams to develop and deliver reports and dashboards that offer valuable insights to customers
  • Serving as a trusted advisor to customers, offering strategic guidance and recommendations
  • Proactively communicating best practices and industry trends to help customers maximize the value of their data center investments
  • Conducting regular check-ins and business reviews with customers to ensure alignment and address any issues
  • Facilitating the onboarding process for new customers, ensuring a smooth transition and effective utilization of our services
  • Conducting training sessions and workshops to educate customers on our data center solutions and features
  • Advocating for customers' needs and feedback within the organization to drive continuous improvement
  • Working closely with product development, sales, and support teams to ensure customer requirements are met
  • Monitoring customer satisfaction and engagement levels, taking proactive measures to prevent churn
  • Identifying upsell and cross-sell opportunities to drive revenue growth and enhance customer value

Requirements include:

  • Bilingual (Spanish/English)
  • Proven experience in a customer success, account management, or similar role within the data center or IT industry
  • Strong analytical skills with the ability to interpret data and generate actionable insights
  • Excellent communication and interpersonal skills
  • Ability to build and maintain relationships with key stakeholders
  • Proficiency in customer relationship management (CRM) software and data analysis tools
  • Strong problem-solving skills and a proactive approach to customer engagement
  • Ability to work independently and as part of a collaborative team
  • Bachelor's degree in Business, Information Technology, or a related field

This position is based in Mexico and will require remote work arrangements.



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