Data Center Solutions Specialist
hace 24 horas
We are seeking a skilled Data Center Solutions Specialist to play a pivotal role in ensuring our customers achieve their business objectives.
As a key member of our team, you will be responsible for building strong relationships with customers, identifying actionable insights, and serving as a trusted advisor.
Key responsibilities include:
- Developing and maintaining strong, long-lasting relationships with customers
- Acting as the primary point of contact for customer inquiries and concerns
- Understanding customers' business objectives and challenges to provide tailored solutions
- Analyzing customer data and usage patterns to identify opportunities for improvement and optimization
- Providing customers with actionable insights to enhance their data center operations and achieve their goals
- Collaborating with internal teams to develop and deliver reports and dashboards that offer valuable insights to customers
- Serving as a trusted advisor to customers, offering strategic guidance and recommendations
- Proactively communicating best practices and industry trends to help customers maximize the value of their data center investments
- Conducting regular check-ins and business reviews with customers to ensure alignment and address any issues
- Facilitating the onboarding process for new customers, ensuring a smooth transition and effective utilization of our services
- Conducting training sessions and workshops to educate customers on our data center solutions and features
- Advocating for customers' needs and feedback within the organization to drive continuous improvement
- Working closely with product development, sales, and support teams to ensure customer requirements are met
- Monitoring customer satisfaction and engagement levels, taking proactive measures to prevent churn
- Identifying upsell and cross-sell opportunities to drive revenue growth and enhance customer value
Requirements include:
- Bilingual (Spanish/English)
- Proven experience in a customer success, account management, or similar role within the data center or IT industry
- Strong analytical skills with the ability to interpret data and generate actionable insights
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with key stakeholders
- Proficiency in customer relationship management (CRM) software and data analysis tools
- Strong problem-solving skills and a proactive approach to customer engagement
- Ability to work independently and as part of a collaborative team
- Bachelor's degree in Business, Information Technology, or a related field
This position is based in Mexico and will require remote work arrangements.
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