Back Office Support Specialist
hace 4 semanas
The Operations Support Associate 2 is a key entry-level position that provides essential operations support services including record and documentation maintenance, storage and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. This role also serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.
Key Responsibilities:
• Identify, analyze, and resolve critical issues within assigned areas, providing supporting documents to relevant teams
• Collaborate with management on various reports, including business reporting, monthly operating reports, and business scorecards, ensuring clear communication regarding local policies and processes
• Assist in executing and monitoring processes and data to ensure efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business Resolution planning and Business Review Templates
• Monitor compliance with Corporate Policies and implement corrective actions derived from MCA reviews and other control entities
• Deliver exceptional client experiences while fulfilling their needs, measured by specific metrics
Required Qualifications:
• 2-5 years of relevant experience
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Ability to work in fast-paced and changing environments
• Data analysis and problem-solving skills
• Proven organizational and time management skills
Education:
Bachelor's degree or equivalent experience
This job description outlines the primary responsibilities and tasks. Additional job-related duties may be assigned as needed.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full-time
Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion.
Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
An estimated salary range for this position is $60,000 - $90,000 per annum, depending on location and experience.
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