NA Service Parts Services Fulfillment Expert

hace 5 días


Monterrey, Nuevo León, México Lenovo A tiempo completo

We are Lenovo, a leading technology company committed to delivering smarter solutions for all.

As a key player in the global technology market, ranked #217 in the Fortune Global 500, and employing over 77,000 people worldwide, we serve millions of customers every day across 180 markets.

Focused on innovation and growth, we continue to expand into new areas that drive the advancement of 'New IT' technologies, including servers, storage, mobile, software, solutions, and services.

This strategic approach is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To learn more about our vision and latest news, visit our StoryHub.

Job Description:

The NA Service Parts Services Fulfillment Analyst plays a vital role in order management and fulfillment for service parts orders received in the Americas Region.

Key Responsibilities:

  • Create reports merging data from various sources, extracting, validating, and controlling data.
  • Identify projected shortages and collaborate to prevent them and minimize their impact.
  • Manage backlog effectively, minimizing and reducing customer backlog, and preventing aging backlog.
  • Provide ETA reports to keep customers informed about backlog status.
  • Communicate directly with vendors to resolve any order delays.
  • Analyze backlog trends and implement actions for continuous improvement to reduce and prevent backlog.
  • Determine root causes and take corrective action when parts are not available.
  • Identify and address material without demand.
  • Report KPIs associated with Planning and Fulfillment to management.
  • Manage critical parts-related phone calls and emails 24/7 (shared responsibility across the team).

Requirements:

  • Bachelor's degree or higher.
  • 1 year of experience in supply chain-related positions.
  • Excellent analytical skills and familiarity with Excel & PPT; SAP experience preferred.
  • Exceptional written and verbal communication skills in English.
  • Able to work cross-functionally in an international environment.
  • Detail-oriented.

Location: Mexico - Nuevo León - Monterrey

Estimated Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.



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