Service Parts Fulfillment Analyst for Americas Region
hace 1 día
Job Description:
The ISG Service Parts Services NA & LAS Fulfillment Analyst plays a crucial role in the order management and fulfillment process for service parts orders received in the Americas Region. This position is responsible for ensuring seamless delivery of products to customers, while also collaborating with vendors to resolve any order delays.
Responsibilities:
- Creating reports that merge data from various sources, extracting, validating, and controlling data to optimize order fulfillment.
- Identifying potential shortages and taking proactive measures to avoid them, minimizing their impact on customer satisfaction.
- Performing backlog management to minimize and reduce customer backlog, preventing it from aging.
- Providing ETA reports to keep customers informed about their backlog status.
- Communicating directly with vendors to resolve any order delays and ensure timely delivery of products.
- Reporting backlog trends and actions taken to reduce and prevent backlog, promoting continuous improvement.
- Investigating root causes and implementing corrective actions when parts are not available or material without demand.
- Reporting key performance indicators (KPIs) associated with planning and fulfillment to management.
- Managing critical parts-related phone calls and emails 24/7, sharing responsibility with the team.
Requirements:
- Bachelor's degree or higher.
- At least one year of experience in supply chain-related positions.
- Outstanding analytical skills, familiarity with Excel and PowerPoint, and preferred experience with SAP.
- Excellent written and verbal communication skills in English.
- Ability to work collaboratively across functions in an international environment.
- Detailed-oriented with flexibility to work extended hours, including weekends.
Estimated Salary: $70,000 - $90,000 per annum, depending on qualifications and experience.
About Lenovo: As a leading technology company, Lenovo offers a dynamic and collaborative work environment, opportunities for professional growth, and a competitive compensation package.
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