Senior Professional Services Consultant, Zero Trust Services

hace 3 semanas

Xico, México Cloudflare A tiempo completo

About Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

About the Role
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Job Summary
As a Professional Services Consultant for deploying solutions to attain Zero Trust/SASE, you will be the technical lead starting from the project kick-off until the customer is fully utilizing their contracted products and services. You will oversee and support technical implementation tasks for new and existing customers. You are a product expert and will leverage your knowledge to ensure that our customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers to be successful and to derive the most value possible from their Cloudflare investment.

Responsibilities
You will work closely with the Customer Success Manager (CSM), Customer Solutions Engineer (CSE) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you implement scalable solutions for your customer's needs. Some of your key responsibilities will include:

  • Onboarding new customers, additional products for existing customers and customers who come to us when their applications and networks are being attacked.
  • Delivering a timely and organized onboarding for customers, ensuring customers see the full value in Cloudflare's products, and advising on technical best practices.
  • Providing customers with clear proactive technical guidance and expertise across all our products.
  • Collaborating with Customer Support, Engineering, and other teams to assist with technical escalations.
  • Contributing towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Requirements
Some of the key requirements for this role include:
  • A minimum 5 years experience working in a technical implementation or onboarding team, security engineering team, security operations center or other highly technical team.
  • A deep understanding of how the internet works: Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs.
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
  • Reverse and forward proxies and the applications of both.
  • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust.
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization.
  • Demonstrated experience with: Software distribution in Microsoft, Mac and Linux environments.
  • A deep understanding of SSO, ADFS, LDAP and SAML.
  • A deep understanding of the role of the IDP for SSO.
  • Experience working with Forward Proxy, Content Filtering & DLP solutions.
  • Detailed working knowledge of web based security and network infrastructure, security proxies, such as NGFW, SSL/IPSec and SSL/TLS VPN appliance & services, Firewalls, etc.
  • Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE, MCSE, etc. will be a huge plus.
  • The ability to manage a project, work to deadlines, and prioritize between competing demands.
  • The ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
  • Strong interpersonal communication (verbal and written) and organizational skills.
  • Highly motivated, driven and passionate about technology and customer success.
  • English speaking is a must.
  • Preferred but not required: Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.

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