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Customer Quality Assurance Specialist
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About Lear Corporation
We are a global leader in the automotive industry, dedicated to delivering innovative solutions that drive customer success. Our teams are empowered to think creatively, collaborate effectively, and strive for excellence in everything we do.
Job Summary
We are seeking a highly skilled Customer Quality Engineer to join our team in Apodaca, Nuevo León. As a key member of our Quality Customer Service team, you will be responsible for ensuring the highest level of quality and customer satisfaction in our products and services.
Key Responsibilities
- Handle customer complaints and guarantees in a timely and professional manner.
- Coordinate with the team to respond to customer inquiries and concerns.
- Ensure customer portals are up-to-date and accurate.
- Present customer actions and status on a regular basis.
- Develop and implement effective quality control measures to prevent defects and ensure customer satisfaction.
- Manage core tools and processes to ensure efficiency and effectiveness.
- Track returned parts and guarantees to ensure timely resolution.
- Stay up-to-date with industry trends and best practices in quality management.
Requirements
- Bachelor's Degree in Industrial, Electronic, Mechatronic Engineering, or a related field.
- 2 years of experience in a customer quality engineer role in the automotive industry.
- Knowledge of electronic assembly and automotive customer portals.
- Experience working with T1 clients is desirable.
- English proficiency is required.
- Knowledge of IPC 610 is a plus.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and innovative company. If you are a motivated and results-driven individual who is passionate about delivering exceptional quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
