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Senior Operations Manager

hace 2 semanas


Xico, México Citi A tiempo completo

Citi seeks a highly skilled Senior Operations Manager to lead our operations support team. This role is responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Key Responsibilities:**

  • Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
  • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
  • Analyze Operations information and make evaluative judgements to solve problems
  • Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed

**Qualifications:**

  • 2-5 years of related business experience including at least one-year supervisory experience
  • Proficient in Microsoft Office
  • Proactive leadership and motivational skills
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

**Additional Responsibilities:**

  • Contributes to the integrity and control of company's financial books and records as well as the process by which these records are generated
  • Participates in efforts to embed consistent controls and unify various controller functions performed across businesses including; assessing & standardizing financial reporting; setting controls around corporate/regulatory reporting; recommend balance sheet integrity
  • Responsible for strengthening the independent controls and the control environment throughout the company to support the business in efforts to grow responsibly

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience. If you are a motivated and experienced professional looking for a challenging role, please apply today