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Senior Operations Manager
hace 2 semanas
Citi seeks a highly skilled Senior Operations Manager to lead our operations support team. This role is responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Key Responsibilities:**
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
**Qualifications:**
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Additional Responsibilities:**
- Contributes to the integrity and control of company's financial books and records as well as the process by which these records are generated
- Participates in efforts to embed consistent controls and unify various controller functions performed across businesses including; assessing & standardizing financial reporting; setting controls around corporate/regulatory reporting; recommend balance sheet integrity
- Responsible for strengthening the independent controls and the control environment throughout the company to support the business in efforts to grow responsibly
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on location and experience. If you are a motivated and experienced professional looking for a challenging role, please apply today