Service Operations Manager

hace 5 días


Xico, México Burberry Limited A tiempo completo

**Company Overview**

Burberry Limited is a renowned luxury fashion brand that has been at the forefront of creativity and innovation since its founding in 1856. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, customers, and communities.

As a values-driven brand, we are committed to being a force for good in the world while creating sustainable luxury for our customers. We aim to provide an environment where creative minds from diverse backgrounds can thrive, bringing unique skills and experiences to everything we do.

**Job Description**

We are seeking a skilled Service Operations Manager to join our team. This individual will play a critical role in ensuring great customer experiences and driving sales goal attainment. The successful candidate will supervise and assist sales associates, providing real-time performance coaching to drive the overall Burberry Experience.

**Key Responsibilities**

- Supervise, assist, and motivate sales associates to deliver high-value experiences on the selling floor
- Act as a quality control supervisor to ensure every interaction with a customer is memorable
- Partner with associates to improve overall selling skills and close sales to achieve sales goals and KPIs
- Lead a high-performing customer-facing and service-oriented team
- Coach and provide feedback to the team to ensure all customers serviced in the store receive the full Burberry Experience in line with brand strategies
- Manage customer flow to ensure the best possible service and no client is left unattended
- Set the pace and standard to deliver excellent service to customers
- Drive partnership between sales associates, specialists, stock associates, and operations teams
- Develop and retain talented employees by recognising and rewarding performance through monthly development plans and annual performance reviews

**Requirements**

- Advanced knowledge of POS systems
- Previous experience with Apple mobile devices and comfort with digital tools
- 1-2 years supervisory or management experience in retail sales

**Measures of Success**

- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard

**Estimated Salary:** $65,000 - $85,000 per annum (dependent on location)



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