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hace 1 semana
We are seeking a highly skilled and experienced Technical Support Manager to join our team at Conduent Business Solutions France. As a key member of our IT operations team, you will be responsible for leading and managing a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:- Lead and manage a team of technical support specialists, providing guidance and support as needed.
- Develop and implement effective strategies to improve first call resolution rates and reduce ticket volumes.
- Collaborate with other departments to ensure seamless communication and coordination.
- Maintain accurate records of incidents, problems, and changes, using tools like ServiceNow.
- 5+ years of experience in IT Service Desk management, with a proven track record of success.
- Fluent English language skills, both written and verbal.
- Strong understanding of ITIL practices and service management concepts.
- Experience with ServiceNow or similar ticketing systems.
- Excellent leadership and communication skills, with the ability to work effectively with diverse teams.
