Storage Infrastructure Manager

hace 1 semana

Xico, México Pepsico Deutschland Gmbh A tiempo completo

About the Role

We are seeking a highly skilled Storage Infrastructure Manager to join our team at PepsiCo Deutschland GmbH. As a key member of our Global Compute Service team, you will be responsible for delivering effective infrastructure support globally, with a focus on Storage Technology, to address business goals and operational/availability requirements.

Key Responsibilities

  • Provide oversight and governance to a large team of Managed Service Providers who provide hands-on support for PepsiCo's global Storage platform.
  • Design, implement, and maintain Storage infrastructure for PepsiCo, working closely with Infrastructure Operations team and MSP's to streamline processes, enhance efficiency, and ensure reliability and scalability of our infrastructure.
  • Identify automation and optimization opportunities and develop and implement solutions to eliminate wastage and increase productivity.
  • Partner with Service Providers and key stakeholders to provide required Storage support to meet business requirements and ensure appropriate availability of infrastructure services.
  • Partner with Service Providers service delivery teams to review service levels, KPIs, and metrics to ensure service levels are met through regular operational reviews.
  • Partner with PepsiCo and Partner Architects, Compute and Network Engineers, and other stakeholders to assist in the design, communication, and implementation of strategies, technology roadmaps, standards, processes, and services.
  • Partner with Information Security Group to ensure security and track out-of-support equipment still in use across infrastructure.
  • Partner with Asset Management, Capacity, and Performance Management for Global IT Servers, Storage, and Automation to assist in establishing a forecast model and anticipating demand across infrastructure services.
  • Provide change governance and change ownership across infrastructure services by attending all relevant Change Approval Boards.
  • Perform financial forecasting and manage project and operational budgets.
  • Stay abreast of new and emerging technologies and processes.
  • Evolving and applying to continuously improve IT services.
  • Make and influence technical and business decisions.
  • Work closely with Supplier Relationship Team to foster healthy supplier relationships, manage contracts, product performance, usage monitoring, and forecast, service levels, and expectations.
  • Partner with Architecture and Engineering Leaders to establish criteria and execution that ensures proper transition from Engineering to Operational areas for project delivery and production support.
  • Lead the triage of complex problems as needed to ensure restoration or quality of service and support critical incidents when required.
  • Partner with Risk and Compliance to lead development and ownership of in-scope Data Centre disaster recovery plans and ensure regular review of DR plans and tests.
  • Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent Compute service delivery.

Requirements

  • 5+ years of related IT business work experience.
  • Dell Storage portfolio for Block, File, and Object Storage.
  • Storage Automation.
  • Scripting using PowerShell, Python.
  • Azure NetApp Files (ANF).
  • At least 5 years in technical subject matter expertise position Operational experience in technical platforms (Cloud storage, Network attached storage, Block storage, Backup and Recovery, Server platforms a plus).
  • Project delivery experience.
  • Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex technology issues.
  • Tech Skills Site Reliability Engineering (SRE).
  • Agile practitioner (SAFe framework + Azure DevOps).
  • ITIL — Configuration, Change, Incident, Problem, and Asset Management Processes.
  • Leadership and communication skills.
  • Experience in CPG industry preferred.
  • Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively.
  • Ability to thrive in a fast-paced and demanding work environment.
  • Strong documentation skills and ability to explain complex issues.

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