Senior Server Troubleshooting Lead

hace 4 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo
Job Title: Senior Server Troubleshooting Lead

We are Lenovo, a global technology powerhouse, and we are seeking a highly skilled Senior Server Troubleshooting Lead to join our team. As a key member of our ISG Products team, you will be responsible for leading our highest level of Field Support and driving organizational capability in ensuring that the right staffing levels, lab equipment, and logistics of off-shift support are in place.

Key Responsibilities:

  • Lead a team of engineers in diagnosing and resolving field problems, including closing the loop with knowledge articles and feedback to our development and product assurance organizations.
  • Develop and maintain a relationship with Development to have collaborative engagements for the further analysis of design and architectural issues.
  • Manage pervasive field issues, drive field communications, and prioritize fix releases.
  • Participate in internal and external conference calls to explain technical issues and provide internal and external written technical communications.

Requirements:

  • Fluent spoken and written English communication skills to interact with customers, Lenovo project managers, and other engineers.
  • Working knowledge of ISG systems, demonstrated team leadership or management competencies, and knowledge of the field support process and customer engagement.
  • High level of experience in hardware troubleshooting of x86 Server, including deep understanding of server architecture, use of lab hardware to replicate customer configuration, and reading and interpreting hardware error logs and OS logs to isolate customer problems.

What We Offer:

  • A dynamic and collaborative work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global technology leader and make a meaningful impact on our customers' lives.


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job Title: Senior Server Troubleshooting LeadWe are Lenovo, a global technology powerhouse, and we are seeking a highly skilled Senior Server Troubleshooting Lead to join our team. As a key member of our ISG Products team, you will be responsible for leading a team of engineers in diagnosing and resolving field problems, closing the loop with knowledge...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse, and we are seeking a skilled Senior Server Support Engineer to join our team. This role serves as the business segment focal point and leader for a set of ISG Products, leading Lenovo ISG's highest level of Field Support.The successful candidate will lead a team of engineers in diagnosing and resolving field...

  • Senior Server Engineer

    hace 3 semanas


    Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse, and we're looking for a talented individual to join our team as a Senior Server Engineer. In this role, you will be responsible for leading our field support team and providing technical expertise to diagnose and resolve complex server issues.The successful candidate will have a deep understanding of server...


  • Monterrey, Nuevo León, México Getecsa A tiempo completo

    Getecsa is a leading human capital management and technology services company with over 15 years of experience in the national and international market, offering added value and solutions to IT consulting, talent attraction, software testing, and development processes.We are committed to providing the best experience, innovating, and directing ourselves with...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse, and we're looking for a skilled Senior Server Hardware Engineer to join our team. As a key member of our ISG organization, you will lead our highest level of Field Support, responsible for diagnosing and resolving complex field problems. Your expertise will be crucial in closing the loop with knowledge articles...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse ranked #217 in the Fortune Global 500, with 77,000 employees worldwide serving millions of customers daily in 180 markets. Our bold vision is to deliver smarter technology for all.Job Summary:This role serves as the business segment focal point and leader for a set of ISG Products. The successful candidate will...


  • Monterrey, Nuevo León, México ISITA A tiempo completo

    Key Responsibilities:Design and implement complex database solutions using Microsoft SQL Server.Lead a team of database engineers in the development and maintenance of Microsoft SQL Server databases.Collaborate with application developers and integration specialists to ensure seamless data integration.Develop and maintain high-performance database systems...

  • Server Expert

    hace 3 semanas


    Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology leader, and we are looking for a skilled Server Expert to join our team.This role serves as the business segment focal point and leader for a set of ISG Products. The successful candidate will lead Lenovo ISG's highest level of Field Support, responsible for diagnosing and resolving field problems, and closing the loop with...


  • Monterrey, Nuevo León, México Getecsa A tiempo completo

    En Getecsa estamos comprometidos con brindar la mejor experiencia y seguir innovando. Buscamos a un Desarrollador de Base de Datos SQL Server Senior para unirse a nuestro equipo. El ideal candidato debe tener experiencia en desarrollo de SQL Server, modelado y diseño de datos, rendimiento y tuning, y solución de problemas de SQL Server. También debe tener...

  • Senior Technical Lead

    hace 4 semanas


    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job SummaryThis role serves as the business segment focal point and leader for a set of ISG Products at Lenovo. The successful candidate will lead Lenovo ISG's highest level of Field Support, leading a team of engineers in diagnosing and resolving field problems, closing the loop with knowledge articles and feedback to development and product assurance...


  • Monterrey, Nuevo León, México Invest In Quality A tiempo completo

    Senior Microsoft SQL Server DB Engineer / SQL Developer SpecialistAt Invest In Quality, we are seeking a highly skilled Microsoft SQL Server Database Engineer to join our team. As a key member of our database team, you will be responsible for designing, implementing, and maintaining complex databases using Microsoft SQL Server.Key Responsibilities:Design and...


  • Monterrey, Nuevo León, México Im Consulting A tiempo completo

    **Sobre Im Consulting**Im Consulting es una empresa con trayectoria en México y el extranjero durante los últimos años enfocados en el negocio de soporte de SAP, brindando a nuestros clientes y socios estratégicos soluciones integrales en Tecnología de la Información.**Nuestra cultura**Nos centramos en la formación, entrenamiento y desarrollo de las...


  • Monterrey, Nuevo León, México CHUBB A tiempo completo

    Job Title: Senior Software Engineering LeadChubb is undertaking a substantial technology transformation to expand its lead in a market increasingly enhanced by technology. We are seeking a talented Information Technology professional to join the Personal Risk Services (PRS) in a senior engineering position.Key Responsibilities:Lead and provide technical...


  • Monterrey, Nuevo León, México Getecsa A tiempo completo

    SQL Server Database Architect OpportunityWe are a leading human capital management and technology services company with over 15 years of experience in the national and international market, offering added value and solutions to IT consulting processes, talent attraction, software testing, and development centers.Our commitment is to provide the best...


  • Monterrey, Nuevo León, México Getecsa A tiempo completo

    Descripción del CargoBuscamos un Desarrollador de Base de Datos SQL Senior para unir nuestro equipo de trabajo en Getecsa. Este profesional será responsable de diseñar y desarrollar bases de datos eficientes y escalables para nuestros proyectos.Requisitos:5 años de experiencia en diseño y desarrollo de bases de datos.Experiencia en SQL Server,...


  • Monterrey, Nuevo León, México Gracemark A tiempo completo

    Job Title: Senior Virtualization SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Virtualization Specialist to join our team at Gracemark. This is a remote opportunity that requires expertise in supporting VMware 6.7 and 7.0+, as well as experience with DELL/Intel/CISCO hardware.Key Responsibilities:Provisioning of new VMs,...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse, seeking a skilled High-Performance Server Engineer to join our Cloud Service Provider Group (CSP). Our fast-paced, customer-centric organization adapts to changing market demands to serve customer needs.Key Responsibilities:Validate and test PCIe subsystems in server environments, including Gen4/Gen5 PCIe...


  • Monterrey, Nuevo León, México Ecolab A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Software Quality Assurance Lead to join our team at Ecolab. This is a fantastic opportunity for an exceptional individual to lead our QA efforts and drive the successful delivery of high-quality software products.

  • Senior Project Lead

    hace 7 horas


    Monterrey, Nuevo León, México Aptiv A tiempo completo

    About AptivAptiv is a leading global technology company serving the traditional automotive and new mobility markets. Our focus on addressing future needs has positioned us uniquely in the industry, with a strong presence in various regions.Your Role: Senior Project LeadAs a Senior Project Lead at Aptiv, you will be responsible for championing project...


  • Monterrey, Nuevo León, México Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse driven by innovation and a passion for delivering exceptional customer experiences. Focused on a bold vision to deliver Smarter Technology for All, we are seeking a highly skilled Test Engineer to join our ISG Product Assurance team. The ideal candidate will have a strong background in functional testing and...