Senior Server Support Specialist

hace 3 horas


Monterrey, Nuevo León, México Lenovo A tiempo completo
About the Role

We are seeking a highly skilled and experienced Senior Server Support Specialist to join our Lenovo ISG team. As a key member of our team, you will be responsible for leading our highest level of Field Support and providing technical expertise to our customers.

Key Responsibilities
  • Lead a team of engineers in diagnosing and resolving field problems
  • Develop and maintain relationships with Development teams for collaborative engagements
  • Manage pervasive field issues and drive field communications
  • Prioritize fix releases and ensure the right staffing levels, lab equipment, and logistics for off-shift support
  • Participate in internal and external conference calls to explain technical issues and provide written technical communications
Requirements
  • Fluent spoken and written English communication skills
  • High level of experience in hardware troubleshooting of x86 Server
  • Deep understanding of server architecture and ability to read and interpret hardware error logs and OS logs
  • Ability to partner with Development and Level 2/3 teams to drive fixes for field issues
  • Experience in generating technical documentation for service personnel and clients
What We Offer

As a Senior Server Support Specialist at Lenovo, you will have the opportunity to work with a global technology powerhouse and be part of a team that is dedicated to delivering smarter technology for all. You will also have access to a range of benefits and opportunities for professional growth and development.



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