Project Manager

hace 2 días


Ciudad de México, Ciudad de México Samsara A tiempo completo
About the Role

Samsara is seeking a highly skilled Project Manager to drive critical initiatives across the global Support organization. This individual will work closely with the Support Management and PMO team to identify strategic projects, scope, develop, and manage execution for these projects.

Key Responsibilities
  • Project Scoping, Resourcing, and Prioritization: Collaborate with business stakeholders to identify, scope, resource, and prioritize strategic projects that improve the customer and agent experience.
  • Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives.
  • Change Management: Drive change management for process improvements within the Support organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change.
  • Results: Measure results of projects delivered, and drive continuous improvement processes to achieve and maintain operational excellence.
  • Champion, role model, and embed Samsara's cultural principles as we scale globally and across new offices.
Requirements
  • B.S. or higher, preferably in Business, Engineering, or other quantitative field.
  • 2-5 years experience as a project manager within operations and/or program management teams within well-run Technical Support, Customer Operations, Customer Success, or Product organizations.
  • Track record of delivering results that demonstratively improve the customer experience.
  • Strong communication skills, including the ability to influence and direct complex projects with a wide variety of stakeholders.
  • Experience with B2B hardware and SaaS products a plus.
  • PMP certification a plus.
About Samsara

Samsara is a pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data and develop actionable insights to improve their operations. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

We offer a competitive total compensation package, employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much more. Take a look at our Benefits site to learn more.


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