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We are seeking a highly skilled and motivated Client Logistics Representative to join our team at Redwood Logistics. As a key member of our operations team, you will be responsible for providing exceptional customer service while overseeing daily operational functions for our clients.
Key Responsibilities- Provide excellent customer service to Redwood's clients in every interaction
- Oversee day-to-day operations for key client accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective clients, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
- Proactively communicate relevant updates to clients and/or internal teams as needed
- Bilingual in English and Spanish
- Strong communication skills both orally and written
- Ability to work in a fast-paced, dynamic environment
- Pro-active problem solver and listener; ability to multi-task
- 1-2 years of business experience in a bilingual environment
- Logistics experience preferred, but not required
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
Redwood Logistics is one of the fastest growing and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions. We focus brilliant minds, technology services, and performance excellence to modernize supply chains. Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for fun.
