Logistics Operations Coordinator

hace 3 semanas


Monterrey, Nuevo León, México Redwood Logistics A tiempo completo
Job Description:

As a Client Logistics Coordinator at Redwood Logistics, you will be responsible for providing exceptional customer service while overseeing daily operational functions for our clients. This role involves learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload, and Intermodal. You will be responsible for learning and understanding our transportation management system(s) and processes that support our clients, as well as providing solutions to customer problems such as order delays, missed pickups, missed deliveries, and damaged freight.

Key Responsibilities:

  • Provide exceptional customer service to Redwood's clients in every interaction
  • Oversee day-to-day operations for key client accounts, including data entry, load planning, shipment tracking, and issue management
  • Manage existing carrier and customer relationships for respective clients, working in collaboration with Account Management and Freight Audit & Pay teams
  • Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
  • Proactively communicate relevant updates to clients and/or internal teams as needed

Requirements:

  • Bi-lingual in English and Spanish
  • Strong communication skills both orally and written
  • Ability to work in a fast-paced, dynamic environment
  • Pro-active problem solver and listener; ability to multi-task
  • 1-2 years of business experience in a bi-lingual environment
  • Logistics experience preferred, but not required
  • Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
  • Strong customer service background and ability to quickly build rapport with clients

What We Offer:

  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Life Insurance policy for you starting 30 days after employment
  • Personal Health Insurance coverage for you - Major Medical
  • 30 days 'Aguinaldo' Christmas bonus or prorated percentage your first year
  • Vacation time starting at 12 days. Additional days will increase per Mexican Law
  • Premium Vacation 50% vacation days (Prima vacacional)
  • You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
  • You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes


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