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Technical Support Specialist
hace 1 mes
About the Role
Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.
Key Responsibilities
Become a subject matter expert on one or more services
Provide support activities for these services and regularly work with development teams to establish and improve service support
Operate with guidance from management and aggressively drive issues to resolution
Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
Be able to read and understand complex application code and make approved code fixes to resolve support issues
Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
Regularly contribute to the creation and improvement of all support documentation
Perform code builds and deployments communicating status regularly before, during, and after each deployment
Create and interpret metrics that measure support success and service performance
Help develop and refine operational policies and procedures used by teams and internal customers
Participate fully and constructively in the planning of team's work
Requirements
2+ years industry experience in programming and/or technical support roles
Experience troubleshooting and debugging technical systems
Java Programming and Linux Operating System experience (preferred)
About Amazon
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
