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Operations Support Specialist
hace 1 mes
The Operations Support Specialist is a key role within Citi's operations team, responsible for providing day-to-day support to ensure the smooth operation of our business. This includes maintaining accurate records, storing and retrieving documents, and performing account maintenance tasks. The Operations Support Specialist will also serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients, providing exceptional client service and support.
**Responsibilities:**
Update help content used by Knowledge Hub end users to service client inquiries, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
Conduct needs assessments and update content or develop content-related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes
Monitor work progression, ensuring completion of assignments by the requested due date
Provide exceptional client service and support, meeting the clients' needs while providing an exceptional client experience
**Qualifications:**
0-2 years of relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail-oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
