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Business Solutions Consultant
hace 1 semana
We are seeking a highly skilled Business Solutions Consultant to join our team at Zendesk. The ideal candidate will have a strong background in Salesforce and a proven track record of successfully implementing SaaS solutions.
Key Responsibilities
- Run a project portfolio focused on launching new products and developing new solutions for our sales organization.
- Leverage standard functionality and custom development to tackle business problems.
- Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
Requirements
- Salesforce Administrator Certification (ADM 201), Advanced Salesforce Administration Certification is a plus.
- Solid understanding of Salesforce standard methodologies and functionality, especially Flows, Process Builders, and Debug logs.
- Experience handling systems to support enterprise sales organizations.
- Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.
- Thorough with strong analytical, problem-solving, coordination, and troubleshooting skills.
- Proficiency with JetStream, DataLoader, Workbench.io, and MS Excel for data manipulation.
- Fluency in English (spoken and written) and superb communication skills both written and verbal.
Preferred Qualifications
- Salesforce Advanced Administrator, Platform Builder, or Sales Cloud Consultant certifications.
- Salesforce CPQ or Zuora Quotes experience a plus.
- Experience with Software-as-a-Service (SaaS) based selling models a plus.
- Jira / Confluence experience a plus.
- Familiarity with Copado.
- Familiarity with Agile methodologies.
- Familiarity with APEX.
About Us
We are a digital-first company that advocates for customer experience. We power billions of conversations with brands you know and love. Our hybrid work experience is designed to give you a rich onsite experience packed with connection, collaboration, learning, and celebration, while also giving you flexibility to work remotely for part of the week.
We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
