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{"Overview": "Walter P Moore is a global engineering and architecture firm that solves complex structural and infrastructure challenges. Our team of experts provides innovative solutions that are cost-effective, forward-thinking, and help shape communities worldwide.", "Responsibilities": "As a Desktop Support Specialist, you will be responsible for providing primary desktop support for issues in the Mexico City office and other offices as needed. You will also communicate and interact with local vendors regarding various facets of IT, including hardware acquisition and network circuits. Your responsibilities will include prioritizing issues, managing projects throughout their lifecycle, providing reports to management on Help Desk activity, training end-users, and providing support for Help Desk Analysts. Occasionally, you will travel to other offices, including the US and Panama.", "Qualifications": "To be successful in this role, you will need a minimum of 5 years of relevant experience or a related degree. You must have experience working in a WAN environment, providing end-user support, installation, and repair of hardware and software. You will also need superior customer service, communication, and interpersonal skills, as well as mastery knowledge of Microsoft operating systems (Windows 10+). Additionally, you will need advanced knowledge of data networking, LAN, and WAN concepts, intermediate knowledge of systems security and account provisioning, and proven analytical and problem-solving skills.", "Preferred Qualifications": "A Bachelor's degree in Computer Science, Management Information Systems, or a related degree is preferred. Experience with Azure, Intune Endpoint Manager, and software packaging and deployment is also desirable.", "Key Skills": "Microsoft operating systems, data networking, LAN, WAN, systems security, account provisioning, customer service, communication, interpersonal skills, problem-solving skills, analytical skills, team-oriented, collaborative environment"}
