Logistics Operations Manager

hace 2 semanas


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Role

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Logistics Operations Manager to join our team in Mexico.

Job Summary

The ideal candidate will be responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as Payments, Losses, Delivery Success, Driver Experience, Daily Tracking and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience.

Key Responsibilities

  • Ensure to remain customer obsessed.
  • Operative discipline monitoring key processes at daily, weekly or monthly cadence.
  • Tracking of goals and tasks to guarantee the overall success of the channel.
  • Diving Deep capability to determine first level root causes.
  • Ability to manage and populate performance reports and dashboards for key metrics.

Additional Responsibilities

Suppliers must comply with daily metrics and goals and implement continuous improvement projects that could impact directly in the customer experience of the cities covered in the eDSP program.

Requirements

  • Bachelor's degree or equivalent.
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
  • Experience in e-commerce.
  • 2+ years of program or project management experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

  • MBA.
  • Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field.

Compensation and Benefits

We offer a competitive salary range of approximately $35,000 - $50,000 per year, depending on qualifications and experience, plus additional benefits, including health insurance, 401(k) matching, and paid time off.



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