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Implementation Specialist, Global Trade Solutions

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Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this opportunity as an Implementation Specialist, Global Trade Solutions, you will:

  • Design: work with clients to translate their business processes into our solutions. Lead requirements sessions.
  • Configure: set up the system to meet the client's needs. Deliver technical configuration primarily via SQL and XML.
  • Test: prepare and execute test scripts.
  • Training: train the key user using our solution.
  • Deploy: assist the client in production (hyper-care period) then transition to support.
  • Engage with internal teams to deliver end-to-end solutions (Product Management, Sys Engineering, etc.).
  • Participation in projects in the US and global projects.
About You

You're a fit for the role if your background includes:

  • Higher Education Degree or Diploma – Supply Chain, International Business, or Computer Science preferred 3+ years related work experience.
  • Fluent in English.
  • Basic knowledge of SQL, XML.
  • Experience with process analysis, design & mapping.
  • Ability to work on multiple projects concurrently.
  • Must be able to work effectively with remote teams.
  • Must have excellent interpersonal and written communication skills.
  • Ability to travel, as needed, to client sites and assist with implementations
  • Excellent communication skills in interacting with management and communicating with both internal and external stakeholders.
  • Strong customer-facing experience and skills.
  • Strong desire to learn & highly self-motivated.
  • Ability to multi-task and work under tight deadlines in a fast-paced environment.
  • Possesses a professional and cooperative attitude.
  • Self-starter who works well both independently and on a team.
  • Experience being managed by remote teams/offices.
Highly Desirable Skills and Experience:
  • 3+ years of relative work experience
  • Exposure to areas related to our global trade solution (import, export compliance, material classification, etc.).
  • Experience with solutions for global trade (ONESOURCE Global Trade, Integration Point, SAP GTS, Descartes, AmberRoad, E2Open, etc.)
  • Experience Implementing Enterprise Software including Cloud Solutions and third-party applications
  • Experience with ERP systems, such as SAP, Oracle, SalesForce, NetSuite, Microsoft Dynamics, JDE, QAD, etc.
  • Experience creating and executing test cases and test scripts