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We are seeking a highly skilled Credit Risk Operations Manager to join our team at Stripe. As a key member of our operations team, you will be responsible for managing and developing a team of Credit Risk Operations Associates, ensuring the effective evaluation of business models and financial statements of successful venture-backed startups to established entities.
Key Responsibilities- Recruit, manage, and develop a team of Credit Risk Operations Associates to ensure the efficient evaluation of credit risk.
- Develop and implement credit underwriting frameworks to evaluate business models and financial statements.
- Drive strong operational delivery and process improvement to maintain credit risk tolerance and balance credit loss and customer experience.
- Build a great culture and ensure team members are happy, effective, and growing in their career.
- Set clear goals and direction, and provide regular feedback on team members' performance.
- Be data-driven in your analysis of performance, and in your decision making.
- Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
- At least 5+ years of experience managing credit risk and/or underwriting teams.
- Experience and knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting.
- An ability to transform business and financial data into a cohesive narrative that outlines potential credit risks and presents dynamic mitigation strategies.
- Excellent written and verbal communication skills in both English and Spanish.
- An ability to partner effectively with internal globally distributed stakeholders.
- Strong operational background including new process launches and service delivery.
- Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example.
- Passion for process improvement and innovation.
- Experience in payments, e-commerce, or fintech.
- Experience in building and scaling new teams from zero.
- Experience operating in a high-growth technology company.