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Senior Software Delivery Specialist

hace 2 meses

Guadalajara, Jalisco, México Radian Generation LLC A tiempo completo
About Radian Generation LLC

Radian Generation LLC is a leading provider of critical technology-forward services designed to support the comprehensive lifecycle of renewable facilities, including solar, wind, and energy storage.

Job Summary

We are seeking a highly skilled Senior Software Delivery Specialist to join our team. As a key member of our delivery team, you will play a pivotal role in ensuring the successful delivery of software engagements.

Key Responsibilities
  • Delivery Planning: Develop critical path delivery plans for prospective software engagements to ensure efficient project execution.
  • Business Development Support: Provide support to Business Development/Account Management teams in closing software sales opportunities.
  • Kickoff Materials: Create kickoff materials, such as scope and delivery walkthroughs, request for information, and meeting plans, to set the stage for successful project launches.
  • Software Kickoff Meetings: Lead software kickoff meetings for customer stakeholders, effectively introducing delivery projects and expectations.
  • Customer Support: Assist customers in identifying customer champions for each software feature and sources of data, facilitating effective communication.
  • Discovery Process: Guide the Discovery process in collaboration with Radian software and customer Subject Matter Experts (SMEs), eliciting functional, data, and control requirements.
  • Requirements Documentation: Document requirements and maintain organized Discovery folders in the corporate file management system.
  • Request for Information (RFI) Process: Initiate and manage RFI processes, analyzing customer-delivered data to meet Discovery objectives.
  • Software Specifications: Draft, gather internal feedback, and publish Software Specifications, coordinating revisions and obtaining customer approval.
  • Project Planning: Collaborate with the internal team to develop comprehensive Project Plans.
  • Stakeholder Advocacy: Advocate for both internal and external stakeholders throughout the software delivery process.
  • Software Delivery: Coordinate and lead the delivery of each software feature and data, including Beta evaluations, training, and engagement activities.
  • Software Acceptance: Guide customers through the software acceptance process, ensuring final acceptance for each software feature.
  • Customer Support: Provide primary support to customers until software feature acceptance is achieved.
  • Handoff to Customer Success: Coordinate and support internal handoff to the Customer Success team upon the successful acceptance of software features.
Requirements
  • Experience: Experience working in the renewable energy industry required.
  • Education: University degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Minimum 2 Years of Experience: Minimum 2 years of related professional experience.
Preferred Qualifications
  • Software Delivery Experience: Experience with software delivery and acceptance processes is highly desirable.
  • Cloud-Delivered Software: Understanding of SaaS cloud-delivered software, data integration, and remote collaboration.
  • Software Development Lifecycle: Strong understanding of software development lifecycle and project management methodologies.
  • Document Management: Proficiency in document management and organization.
  • Technical Communication: Excellent technical communication skills (verbal, written) for a range of audience (low-tech to high-tech).