Order to Invoice Specialist
hace 4 días
We are seeking a highly skilled Order to Invoice Analyst to join our team at Colgate-Palmolive. As a key member of our customer service team, you will be responsible for handling the Order to Invoice process within our company's best practices and collaborating with local teams to ensure timely deliveries to our customers.
Main Responsibilities- Develop effective internal customer communications and relationships to facilitate order to invoice fulfillment.
- Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
- Support the achievement of all service goals for assigned customers.
- Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
- Communicate any special internal customer requirements to Logistics.
- Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
- Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
- Use SAP order processing and fulfillment applications to handle and efficiently complete the order to invoice process while minimizing manual intervention.
- Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.
- Bachelor's degree in Industrial Engineering, Logistics, Business Administration, or related field.
- 1 year of experience in Customer Service/Order Fulfillment, Planning, or Logistics.
- Advanced English level.
- Proficient in Excel and SAP.
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