Entertainment Director

We are seeking a visionary leader to spearhead our Entertainment & VIBE department at SLS Playa Mujeres Cancun, All-Inclusive Collection. As a key member of our opening team, you will be responsible for crafting unforgettable experiences for our guests, while ensuring seamless execution and exceptional service standards.

• Develop and implement innovative entertainment programs, including special events and contract services, to captivate our guests and exceed their expectations.
• Establish and maintain schedules, methods, and resource allocation for providing exceptional entertainment services.
• Collaborate with the General Manager and other stakeholders to develop goals, objectives, policies, and procedures that drive excellence in our Entertainment & VIBE department.
• Prepare and disseminate publicity materials, coordinate referral systems, and publish seasonal brochures to promote our entertainment offerings.
• Identify community needs and recommend programs to address them, fostering a sense of belonging and connection among our guests.
• Prepare and maintain reports, files, and records to ensure transparency and accountability.
• Conduct and supervise special events, develop contracts, and hire contracted instructors to deliver exceptional experiences.
• Maintain and design our online entertainment registration program to streamline guest engagement.
• Serve as a liaison on community-related committees and subcommittees, promoting collaboration and mutual understanding.
• Prepare purchase requisitions, order supplies, and materials to support our entertainment programs.
• Participate in the selection, training, and development of our part-time entertainment team, ensuring they possess the skills and knowledge to deliver exceptional service.
• Prepare and administer the entertainment program budget, submitting recommendations and monitoring expenditures to ensure fiscal responsibility.
• Respond to guest complaints and requests for information, providing timely and courteous assistance.

• 3+ years of experience in a similar leadership role, preferably in a luxury and/or lifestyle hospitality setting.
• Proven ability to think critically and make sound judgments in challenging situations.
• Professionalism, integrity, and humility, with a commitment to transparency and accountability.
• Excellent communication and interpersonal skills, with the ability to work autonomously and as part of a team.
• A commitment to quality and exceptional financial results, with the ability to communicate clearly in both English and Spanish.

• The opportunity to join a dynamic, innovative, and fast-growing international group that values creativity and excellence.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Becoming part of a team that is passionate about creating exceptional hospitality experiences and exploring new locations.
• A competitive package and opportunities for development and growth.
• Excellent discounts across the Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.