Cloud Network Security Specialist
hace 16 horas
At EPAM, we're looking for an experienced Cloud Network Security Specialist to join our global support organization. With a strong background in cloud infrastructure security, you'll provide technical assistance and support to clients via email, chat, and phone.
Your expertise will contribute to customer satisfaction by ensuring prompt and effective resolution of network-related challenges within cloud environments. In this role, you'll collaborate with engineers and subject matter experts to resolve complex cross-domain technical issues.
Responsibilities:
- Provide initial response to customer inquiries, troubleshoot, and resolve issues to their satisfaction
- Handle escalations from customers and lead to satisfactory resolutions
- Collaborate with engineers across technical domains to resolve complex issues
- Consult with senior engineers and subject matter experts to accelerate problem resolution
- Categorize support requests for analytics
- Produce support documents and perform knowledge sharing and training
- Maintain up-to-date technical skills with the latest cloud technologies
Requirements:
- 5+ years of relevant professional experience
- Familiarity with basic networking tools (TCP/IP, routing, firewalls)
- Experience in implementing, configuring, maintaining, and supporting cloud networks
- In-depth knowledge of cloud-based delivery models
- Proven track record in coding, solution definition, project management, and change/risk management
- Expertise in configuring enterprise or service provider-grade networks
- Advanced Linux/Unix skills and scripting experience
- Basic proficiency in SQL and general cloud security best practices
We offer a competitive salary of approximately $120,000 per year, plus benefits, career growth opportunities, and a multicultural work environment. We're committed to having a positive impact on our customers, employees, and communities. If you're passionate about cloud security and want to join a dynamic team, apply now
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