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Junior Quality Coordinator

hace 2 meses

Ciudad de México, Ciudad de México Internet Assessor A tiempo completo
Main Purpose of the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Junior Quality Coordinator - Spanish. As a key member of our Search Quality Rater project, you will play a crucial role in ensuring the accuracy and quality of our search results.

Key Responsibilities
  • Analyze data on quality performance and produce statistical quality reports to monitor progress and create related documentation.
  • Complete internal assessments and provide feedback on blind test ranges and queries coming from the team.
  • Provide ad-hoc support to raters and educate them on best practices and client expectations.
  • Flag raters that show any behavioral concerns.
  • Analyze RCAs provided by resources and request clarifications as necessary.
Training and Support
  • Participate in the creation and review of new training material, including best practices, newsletters, webinars, and others.
Analytics, Reporting, Knowledge, and Asset Management
  • Keep track of data and analyze it to identify trends and areas for improvement.
Communication
  • Attend meetings with different stakeholders as applicable.
  • Monitor raters' queries and provide timely responses.
Requirements
  • Fully proficient in Spanish (Mexico).
  • Strong understanding of English.
  • Must be located in Mexico.
  • Strong understanding of popular culture in Spanish (Mexico).
  • Must be dedicated only to the Search Quality rating program and not other search or ads rating programs.
  • Must not have current or previous experience with Ads quality rating.
  • Must be the only one in your household working as a Search Quality Rater.
  • Web-savvy and able to work in a fast-paced environment.
  • Excellent online research skills.
  • Reliable computer system and internet connection.
  • Reliable anti-virus software.
  • Ability to follow instructions in English and comply with project conventions and rules expected by the client.
  • Must sign a Non-Disclosure Agreement to protect client confidentiality.
  • Must pass learning modules and a required quality test designed by our client before starting work.