Gbs People Services- Call Handling Analyst

hace 2 semanas

Ramos Arizpe, México General Motors A tiempo completo

**Job Description**:
You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.

**Additional Job Description**:
**Responsibilities**:

- Case Management: address complex queries to Tier II and track them to final resolution and getting the feedback to initiator;
- Knowledge base update
- Ensure delivery of services attributed to his/her responsibility under Global metrics stablished - quantitative and qualitative;
- Contact references and perform background checks

**Requirements**:

- Prior experience in customer service - desirable
- Prior experience in service delivered or MFG environment - desirable
- Language skill: Spanish (mandatory)/ Upper intermediate English (desirable)
- Proficiency in MS Office
- Excel Intermediate
- HR General process knowledge (desirable)

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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