Customer Support Lead

Leading hospitality company dedicated to providing exceptional experiences to our guests. We pride ourselves on delivering top-notch customer service and ensuring guest satisfaction at all times. With our commitment to excellence, we are seeking a highly skilled and experienced Guest Support Lead/Manager to join our team. As a Guest Support Lead/Manager,...

Role As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing information about our products, and efficiently answering questions and resolving situations that our clients may face and need assistance with. This is a remote position based in Mexico, and reports to the Customer Support Team...

**REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...

Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...

Effectively managing the company chats, E-mails and calls - Identifying and assessing customer’s needs to achieve satisfaction - Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame - Updating CRM and keeping records of all communications...

Effectively managing the company chats, E-mails and calls - Identifying and assessing customer’s needs to achieve satisfaction - Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal -Offer support to the lead/client within the specified time frame - Updating CRM and keeping records of all communications...

**Customer Support.** **CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.** **Required skills and experiences**: - 3 years of related customer support experience in SaaS and in SAP - 2 years of experience in a leadership/managerial role - Clear and concise...

RESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...

Responsibilities: - Engage with Customer Sales support team to create customer portal set-up. - Deal creation with the set of products agreed with the Customer. - Update price inside the deal in Eclipse Tool. - Create Customer Configuration in OCC based on the customer requirement. - Create separate portal for dedicated stakeholders on HP2B tool. - Create...

Responsibilities: - Engage with Customer Sales support team to create customer portal set-up. - Deal creation with the set of products agreed with the Customer. - Update price inside the deal in Eclipse Tool. - Create Customer Configuration in OCC based on the customer requirement. - Create separate portal for dedicated stakeholders on HP2B tool. - Create...

**Job Title**: Customer Success Team Lead **Summary**: The Customer Success Team Lead supervises and leads a team of account managers. Communicates company goals, important information, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeping management updated on...

**REQUIREMENTS**: - Experience is not required (We provide you with all the training) - The minimum education required: High School - Excellent communication skills in the English language - Solution-oriented mindset and passion for resolving problems. - Passion for working with people and helping them to get their stuff to work - Readiness to learn...

**Our Journey at Keep**: At Keep, we embarked on a mission with a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit...

Hey there! Are you a Customer Support Specialist ready to take on a new challenge? Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost. We are a team of seasoned global startup veterans with...

We are looking for a highly skilled and knowledgeable **Lead Cloud Platform Support Engineer**to guide our cloud support team. RESPONSIBILITIES - Oversee Azure systems deployment, lifecycle maintenance, capacity planning, and collaboration with product teams - Lead the triage and resolution of service management system incidents and provide strategic action...

**Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

**Requirements**: - L1 and L2 technical support - Assist and support customers with web integrations. - PHP, HTML, and CSS troubleshooting. - Diagnose and troubleshoot problems of e-commerce platforms. - Make recommendations for improvement and innovation. - Analyze system specifications and translate system requirements to manageable and measurable...

**Job Type**: Full-time Perm **Shift**: Mon - Fri | 9am - 6pm - some weekends **About the company**: Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support...

We are looking for a highly skilled and knowledgeable **Lead Cloud Platform Support Engineer**to guide our cloud support team. **Responsibilities** - Oversee Azure systems deployment, lifecycle maintenance, capacity planning, and collaboration with product teams - Lead the triage and resolution of service management system incidents and provide strategic...

**Project** Description**: **Responsibilities**: - Key Skills and responsibilities - Ensure ITIL processes are followed and assist the team where required - Provide Murex Technical support in a shift-based setup. - Outside support tasks, you will be expected to coordinate with the team on other development and improvement tasks. **Skills**: Must have - 4-6...