Operations Coordinator

*Benefits:*

• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development
• Tuition assistance

Who are we?
Soccer Shots East County San Diego, LLC, is a team of passionate individuals who love soccer and share that love with children aged 18 months - 10 years old. We inspire confidence, build character, and develop the next generation of athletes in a fun, engaging environment. We proudly serve and partner with Preschools, Elementary schools, and Public Parks; from Imperial Beach to Escondido we impact thousands of families every week. At Soccer Shots, we take pride in the dynamic people who make up our team, and we are intentional about cultivating a strong culture and supporting the professional growth of every employee and teammate.

*Key Role:*
The Operations Coordinator ensures a seamless customer experience both online and in person by effectively leveraging all of our platforms. They act as the "laces of the team," keeping every department connected and aligned. This person thrives on organization, enjoys working with spreadsheets, and loves planning ahead. They seek thorough, high-quality solutions and value clear documentation and consistent processes.

The Operations Coordinator communicates promptly with staff and customers, responds quickly to challenges, and leads, manages, and holds accountable a small team. They create exceptional phone and email experiences for families, maintain a positive and orderly office environment, and oversee the execution of the operations board. They are skilled at identifying issues, solving problems, driving culture, using technology, and managing details with precision.

*Job Summary:
Duties and Responsibilities (
not limited to)*

• Coach 5-12 Soccer Shots classes a week as needed
• Passionate about an exceptional customer experience as the voice of the organization
• Take and handle customer complaints
• Enroll families online and over the phone
• Leverage technology to ensure a smooth check out process
• Run weekly reports, manage refunds, and collect on declined payments

• Train, Lead, Mentor, and Manage

• Business volunteers

• Customer service representative

• Identify issues and find solutions

• Creative expression on company website
• Create and update seasons
• Maintain office supplies and inventory alongside a clean, organized office space
• Actively participant in healthy company culture
• Sub on the field when needed

*Requirements*
:

• A genuine love for children and helping them learn through play
• BA in Business or related field
• 1-2 Years of customer service experience
• 2.5 year - 4 year commitment
• Ability to lift 40 pounds
• Reliable transportation in order to travel to classes all over San Diego and San Diego County
• The ability to communicate with the Soccer Shots office while in the field
• Proof of a TB test within the past 2 years from the date of hire OR proof of a TB test taken within 6 months after the hire date; proof of a new TB test must be taken every 2 years
• Proof of Pediatric CPR Certification must be completed within 2 months of the start date; Pediatric CPR Certification must be reissued every 2 years
• Completion of the Mandated Reporter Training; certification required every 2 years
• Continued training in operations, customer service, and EOS
• Availability 90% of Soccer Shots business hours, Saturday's required

*Benefits:*

• Quarterly coach performance bonus
• Professional development
• 4 weeks off per year
• Tuition reimbursement
• Mileage reimbursement
• Annual PTO loyalty bonus
• Ability to accumulate 80 hours sick time
• $45/month cell phone reimbursement

Benefits Increase If Early Childhood Education Units Are Obtained:

• 17 paid holidays
• 5.4 days of accrued vacation a year
• $90/month cell phone reimbursement

Pay range: $44K-51K (based on 40 hours/week), hourly $21.50-$24.50 DOE base, approximately 35-40 hours per week, plus mileage reimbursement, quarterly on field bonus