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Student Support Engineer
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Kickstart your career with Ericsson – Support Engineer (Student Opportunity)
Are you a student eager to launch your career in the tech and telecom world? Ericsson invites you to join our team as a Support Engineer, where you'll gain hands-on experience working with cutting-edge technology, customer networks, and real-world operational challenges. This is your chance to learn, grow, and make an impact from day one
What you'll do:
- Take ownership of Customer Service Requests, from contract checks to resolving issues.
- Learn and follow Ericsson's service processes and Service Level Agreements.
- Investigate, analyse, and suggest solutions for product and network challenges.
- Build strong relationships with customers through direct communication and team collaboration.
- Support emergency situations to quickly restore customer networks.
- Help with software implementation in customer networks for optimal performance.
- Assist account teams in driving add-on opportunities and expanding customer success.
- Contribute to Ericsson's knowledge management, learning and sharing best practices.
Skills & qualities we value:
- Curiosity and eagerness to learn.
- Problem-solving mindset.
- Basic knowledge of data analysis and technology trends.
- Communication and collaboration skills.
- Interest in customer success and network solutions.
- Adaptability and willingness to take initiative.
Why Ericsson?
- Gain real-world experience in a global tech leader.
- Be part of a team that values learning, collaboration, and innovation.
- Opportunity to grow your career while making a tangible impact.
If you're a motivated student ready to learn, solve challenges, and grow in a dynamic environment, we want you on our team
