Voucher Case Specialist

hace 7 días

Balcones del Carmen N L, México Amalga Group A tiempo completo

Location: Remote

Job Type: Temporary, Full-Time (2-Month Contract)

Position Summary – Temporary Role (2 Months)

Overview

The Voucher Case Specialist I is responsible for managing and coordinating a high-volume caseload (up to 125 concurrent cases) while ensuring compliance with state regulations and confidentiality standards. This role involves working closely with injured workers, training institutions, and claims stakeholders to facilitate approved retraining options. Sensitivity to confidential information and strict adherence to HIPAA and document security regulations are required.

Key Responsibilities

  • Manage, maintain, and coordinate up to 125 active cases concurrently
  • Apply state regulations to identify approved retraining options for injured workers
  • Work directly with injured workers to select retraining programs
  • Communicate with accredited schools and training centers regarding enrollment requirements
  • Coordinate communication between injured workers and schools throughout the enrollment process
  • Contact claims adjusters and applicant attorneys as needed
  • Submit invoices to claims administrators for payment
  • Plan and manage daily client interactions via phone and email
  • Identify issues as they arise and develop appropriate resolutions
  • Follow standardized processes to ensure accuracy and consistency
  • Maintain strict confidentiality and protect sensitive information in compliance with HIPAA
  • Collaborate with team members across all levels of the organization
  • Promote professional and positive communication across departments
  • Complete projects by setting objectives, timelines, and organizing information
  • Comply with federal, state, and local legal requirements
  • Maintain up-to-date job knowledge through ongoing learning and professional development

Qualifications & Requirements

  • High School Diploma or equivalent (required)
  • 1–2 years of experience in a call center, collections, sales, or social work (preferred)
  • Bilingual (Spanish and/or other languages) preferred
  • Workers' compensation experience preferred but not required
  • Excellent written and verbal communication skills
  • Strong time management and process adherence skills
  • Ability to work independently and collaboratively within a team
  • High ethical standards and attention to confidentiality
  • Proficiency with computers, business phones, office software, and video conferencing tools
  • Experience using Google Workspace (Docs, Sheets, Calendar, Gmail, etc.)

Important Note – Temporary Assignment

This is a short-term, 2-month contract role with no guarantee of extension. Candidates should apply only if they are fully available for the entire contract period.

Tipo de puesto: Tiempo completo, Por temporada

Duración del contrato: 2 meses

Sueldo: $25, $27,000.00 al mes

Lugar de trabajo: remoto híbrido en 64710, Balcones del Carmen, N. L.

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