Regional Support Lead

hace 5 días

Ciudad de México, Ciudad de México Indie Campers A tiempo completo

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As the Support Lead Specialist - America, you will be part of a regional team that focus on execution of regional processes and managing a set of our local depots and their respective local teams. You will be focused on guaranteeing that operational support procedures are being executed with high-standards in your region, both to our customers and to our local operations. 

You will play a pivotal role in guaranteeing that all our global support team is executing the processes designed with high-standards to assist our local operation, supporting customers and the team members in your region. You will have a direct impact on customer satisfaction and you will work everyday to improve the experience of our clients, taking the lead either on daily service recovery procedures, understanding how processes could improve to drive customer satisfaction, and implementing customer satisfaction related actions. 

Reporting directly to the Regional Operations Director, you will play an essential role in the execution of our operation, serving as the voice of the customer inside the regional team and thriving towards a better execution to make sure we deliver up to customers expectations, coordinating your actions with the rest of the team. 

WHAT WILL YOU WORK ON?

  • Oversee day-to-day local operations execution, analysing customer satisfaction data on a daily basis to understand improvements opportunities.
  • Daily execution of service recovery procedures, proactively reaching out to customer journeys that broke service SLAs and adjusting customer experience accordingly.
  • Coordinate corrective actions with the regional team.
  • Coordinate and deliver customer satisfaction improvement actions, ranging from training to our local team regarding operational procedures, overseeing local operations physical developments, auditing local procedures among other divers.

WHO ARE WE LOOKING FOR?

  • 5+ years of experience in customer support roles; 
  • Experience in rent-a-car or hospitality industries are a plus;
  • Strong communication skills - being able to effectively communicate with customers and internal teams
  • Passionate about driving operational excellence and thrive in a fast-paced environment
  • Organised and committed to driving customer satisfaction
  • Fluency in English is mandatory
     

Are you ready to #GoIndie?

  • Senior Support Lead

    hace 4 días

    Ciudad de México, Ciudad de México Indie Campers A tiempo completo

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...

  • Tech Support

    hace 5 días

    Ciudad de México, Ciudad de México Lead A Venta A tiempo completo

    Job Description: About the positionPosition name: Tech Support // Service Center CoordinatorReporting to: Team Lead Engineering México // Director of Solutions Engineering, LatamLocation/Travel: In Region; Travel as requiredEmail: OverviewWe are looking for a motivated coordinator with great attention to detail to join our Product Support Team. A Tech...

  • LATAM Regional SEO Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Canva A tiempo completo

    Job Description Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur headquarters is in sunny Sydney, Australia, but our team spans the globe. While we...

  • IT Support Lead

    hace 19 horas

    Ciudad de México, Ciudad de México NOVACARD A tiempo completo

    About NovacardAt Novacard, we are transforming how businesses and people interact with financial and technology services. Our global team works with passion, collaboration, and a strong focus on excellence.We are looking for an IT Support Lead | 2nd Line Support Coordinator to ensure the continuity and quality of our support processes by coordinating...

  • Direct Marketing Regional Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México PepsiCo A tiempo completo

    OverviewWe Are PepsiCo  Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.  Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Regional Analyst

    hace 5 días

    Ciudad de México, Ciudad de México A.P. Moller - Maersk A tiempo completo

    We are seeking a highly skilled Regional Financial Analyst to support Lead Logistics and Cold Chain Logistics products in North America Region. This role will collaborate closely with the Product Teams contributing to strategic business discussions related to financial reporting, process and system optimization, financial planning and analysis. The ideal...

  • Lead Application Engineer

    hace 5 días

    Ciudad de México, Ciudad de México Innio A tiempo completo

    Description The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher...

  • Client Support Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Inside Out A tiempo completo

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:Client Support Lead$1,400/monthHandling new and existing clients is crucial for a lengthy business relationship. Doing it right the first time is quite essential for new clients, this creates an everlasting impression on how the client will be treated, supported and handled throughout their...

  • Technical Support Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Vertiv Group A tiempo completo

    DescriptionTechnical Leadership & Escalation PointReview and approve root cause analyses (RCA) and customer-facing technical documentation prepared by the team.Act as a Tier II/III escalation point for complex technical cases related to Data Center products, especially Thermal Management systems.Support remote diagnostics and analysis, ensuring alignment...

  • Regional Accountant

    hace 2 semanas

    Ciudad de México, Ciudad de México Mars A tiempo completo

    Job Description:Changing the World, One Kibble at a TimeChampion Petfoods is expanding We are excited to announce we are looking for a Regional Accountant to join our rapidly growing company.Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...