Customer Service Representative

hace 2 semanas

Ciudad de México, Ciudad de México Stellar Blue A tiempo completo
The Role:

You will be responsible for :

  • Handle inbound live chats from players or users and respond to their queries effectively.
  • Resolve in-game issues, account problems, or transaction concerns in a timely manner.
  • Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
  • Manage customer complaints by identifying root causes and providing appropriate solutions.
  • Ensure high levels of customer satisfaction and retention.
  • Maintain clear records of customer interactions and escalate complex cases when necessary.
  • Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
  • Meet individual KPIs related to response time, resolution rate, and customer feedback.
  • Working hours: 8:00am–8:00pm.
Ideal Profile:

Education & Experience:

  • Spanish and English is a must
  • High school diploma or above; a Bachelor's degree is a plus.
  • Previous experience in customer service, online support, or live chat handling preferred.
  • Experience in gaming, tech, or digital platforms is an advantage.

Skills & Competencies:

  • Excellent written English communication skills.
  • Strong typing speed and accuracy for chat-based interactions.
  • Tech-savvy and quick to learn online tools, CRMs, or support systems.
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving and critical thinking abilities.
  • Self-motivated, organized, and able to work independently with minimal supervision.
  • Availability to work flexible shifts, weekends, or holidays, depending on demand.

Technical Requirements (for WFH):

  • Reliable internet connection with minimum speed of [specify if known].
  • Personal laptop or desktop with updated browser and antivirus.
  • Quiet and distraction-free work environment.
What's on Offer?
  • Work alongside & learn from best in class talent
  • Flexible working options

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