Customer Care Senior

hace 9 horas


Vista Magna Jal, México Mphasis A tiempo completo

Job Summary –

·This position will provide system & process support for printing department, following and analysis of specific data. For this position strong analysis skills are essential. Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)

Years of experience needed – 2-3

Technical Skills:

· Fluent English spoken and written.

· Customer-facing role in the specified assigned Region.

· Excellence in customer service

· Ensure high level of professionalism during all interactions with customers and prospects.

· Prioritize workload. High attention to detail and proven organization and administration skills.

· Zero client escalations and adherence to all SLAs

· Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.

· Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.

.

Certifications Needed:

· Bachelor's degree or equivalent education and experience.

Job Type: Full-time

Pay: $15,000.00 per month

Language:

  • English (Required)

Work Location: Hybrid remote in 45117, Vista Magna, Jal.


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