Bilingual Customer Care Specialist – Phone Support

hace 5 días


Ladrón de Guevara Jal, México HRPV Mexico A tiempo completo

Bilingual Customer Care Specialist – Phone Support (On-Site)

Location: Guadalajara, Jalisco

Job Type: Full-Time | On-Site

Salary: $12,000–$17,000 MXN per month

English Level: Advanced

We are seeking a bilingual professional with strong communication and organizational skills to join our Customer Care team. This role is ideal for individuals who enjoy supporting others, communicating clearly, and working in a respectful, structured environment.

What You'll Do

  • Handle inbound and outbound phone calls with professionalism
  • Communicate clearly and confidently in English and Spanish
  • Follow established processes and document information accurately
  • Manage multiple tasks with strong attention to detail
  • Maintain a courteous, service-focused attitude at all times

What We're Looking For

  • Clear, empathetic, and organized communicator
  • Experience with U.S.-based environments
  • Ability to follow structured workflows
  • Strong reading comprehension and ability to learn quickly
  • 1+ year in bilingual customer service or call centers

Requirements

  • Updated resume
  • CRM experience (preferred)
  • Comfortable multitasking on a computer
  • Administrative or back-office experience is a plus

Mandatory Documents

RFC

Constancia de Situación Fiscal 2025

CURP

NSS

Valid ID

Proof of Address

If you're looking for long-term stability and professional growth, we want to hear from you.

Job Type: Full-time

Pay: $12, $17,000.00 per month

Application Question(s):

  • Please confirm your email and phone number
  • Are you available to start working full-time?

Experience:

  • Phone Agent/Customer Service: 1 year (Required)

Language:

  • English fluently (Required)

Work Location: In person



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