Bilingual Customer Care Specialist – Phone Support
hace 5 días
Bilingual Customer Care Specialist – Phone Support (On-Site)
Location: Guadalajara, Jalisco
Job Type: Full-Time | On-Site
Salary: $12,000–$17,000 MXN per month
English Level: Advanced
We are seeking a bilingual professional with strong communication and organizational skills to join our Customer Care team. This role is ideal for individuals who enjoy supporting others, communicating clearly, and working in a respectful, structured environment.
What You'll Do
- Handle inbound and outbound phone calls with professionalism
- Communicate clearly and confidently in English and Spanish
- Follow established processes and document information accurately
- Manage multiple tasks with strong attention to detail
- Maintain a courteous, service-focused attitude at all times
What We're Looking For
- Clear, empathetic, and organized communicator
- Experience with U.S.-based environments
- Ability to follow structured workflows
- Strong reading comprehension and ability to learn quickly
- 1+ year in bilingual customer service or call centers
Requirements
- Updated resume
- CRM experience (preferred)
- Comfortable multitasking on a computer
- Administrative or back-office experience is a plus
Mandatory Documents
RFC
Constancia de Situación Fiscal 2025
CURP
NSS
Valid ID
Proof of Address
If you're looking for long-term stability and professional growth, we want to hear from you.
Job Type: Full-time
Pay: $12, $17,000.00 per month
Application Question(s):
- Please confirm your email and phone number
- Are you available to start working full-time?
Experience:
- Phone Agent/Customer Service: 1 year (Required)
Language:
- English fluently (Required)
Work Location: In person
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