Delivery Manager, SRE

Delivery Manager, SRE

The Legal Service Management group is seeking a Delivery Manager to join our team in Mexico City. This position leads a global technology group that operates enterprise application systems serving Thomson Reuters flagship products.  This team manages reliability engineering/SRE, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of customer-facing applications and infrastructure built on a Microsoft technology stack including Azure, Windows, SQL Server and more.

About the Role

In this opportunity as Delivery Manager, SRE, you will: 

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio
• Serve as a management escalation point during major issues
• Partner with application development teams to deliver operational readiness for new products and features
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes
• Partner with security, cloud platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Drive improvements in productivity, software quality and reliability

Be a people leader:

• Manage a diverse set of global application reliability, infrastructure, and operations engineers
• Deliver effective talent management practices and optimize use of talent across the portfolio
• Coach and mentor current and future leaders; proactively identify training and growth opportunities
• Foster a continuous learning culture and a curiosity about emerging technologies

About you

• Bachelor's degree or equivalent required, Computer Science or related technical degree preferred
• 5 years of relevant experience in software development and/or technology infrastructure and operations
• Proven ability to set direction and inspire team members to engage and deliver on a vision
• Broad understanding of the technologies used to build and operate distributed application systems
• Proven ability to learn new technologies quickly
• Experience managing cloud systems and infrastructure
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
• A management style that is collaborative, energetic, and results-oriented
• Hands-on experience with programming and scripting languages
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges

#LI-AC1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on