Renewals Management

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
 
Renewals Management, Projects Analyst (L3)

Why We Have This Role

The mission of the Account Services organization is to help our customers, both internal and external, deliver extraordinary business results. The Renewal Management team owns 30% of our total revenue, representing 90% of our customer base - our responsibility is to renew and on-time bill our current customer base, activities that directly drive cash flow for the business. Goals include leading key projects to improve the Renewals Journey: coordinate team working in the project, meet project's timelines, identify and mitigate risks and manage project adoption.  

How You'll Find Success

You'll know you're doing a great job in this role when:

• You lead efforts and act as the main point of contact from Account Services on the projects you manage.
• You leverage data to recommend improvements and decision making on your projects.
• You launch initiatives that will provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business.
• You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence.
• You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets.
• You prioritize the highest value add activities to hit your personal and team quarterly billings and renewal rate targets.

We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient. In fact, you will have the opportunity to become a subject matter expert in a key process and work to improve it.

How You'll Grow

• Project Management: The team is continuously working to improve processes and systems. You will play an important role in identifying and solving process/system. gaps, owning workstreams, and coordinating with other dev/data teams
• Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.
• Commercial Skills: As part of the Renewals Management team, you will develop a commercial skill-set oriented to maintaining a high renewal rate, processing high value renewals, analyzing commercial data, and negotiating with customers.

Things You'll Do

• Engage in strategic projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
• Lead and coordinate key projects in Account Services, ensuring their successful execution, meeting desired results and timelines.
• Formal weekly reporting on a weekly, and quarterly basis as well as ad-hoc reporting for key asks from senior leadership.
• Proactively driving consensus with Renewals Leadership around key projects' outcomes, deliverables.
• Identify and mitigate potential risks on projects or the current renewal process.
• Consistently identify areas of improvement of the Renewal Journey and coordinate initiatives to address them.
• Enabling the team on system and process improvements, gathering feedback on executed changes and addressing questions from the team.
• Create a great customer experience by providing timely and thoughtful communications in every client interaction.
• Work collaboratively with key stakeholders across Qualtrics to drive positive business outcomes for the business.

What We're Looking For On Your Resume

• Bachelor's degree
• Strong prioritization skills with the ability to be proactive
• Experience in project management and reports delivery
• Proficient written and verbal English communication
• Desire to improve processes and work through ambiguity
• Interest in the technology industry
• Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficia

What You Should Know About This Team

• Renewals Management is experiencing significant growth and relevant revenue-oriented ownership.
• This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
• We have each other's backs. We win together.
• Our team meetings are designed to foster community and connection.

Our Team's Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous  monthly allowance to be used for transportation and to  help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
 
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
 
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
 
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
 
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

---