Chatting-Customer Service
hace 2 semanas
Company Description
MICO WORLD, founded in 2014, is a global leader in the open social platform industry, enabling users worldwide to connect through chatting, voice and video calls, live streaming, and games. With a portfolio of social applications, including MICO, YoHo, TopTop, and Sugo, MICO WORLD serves over 100 million users across 150+ countries and regions, with a strong presence in markets like the Middle East, Southeast Asia, South Asia, Europe, and America. The company has contracted over 150,000 anchors to offer diverse and engaging experiences. MICO WORLD remains committed to enhancing localization efforts and expanding its global brand recognition while providing innovative and high-quality social products.
Role Description
This is a full-time on-site role for a Chatting-Customer Service Representative, located in Technology Park, NLE. The role includes responding to customer inquiries and concerns through chat, ensuring customer satisfaction by providing prompt and effective resolutions, and striving to improve the overall customer experience. Daily tasks involve maintaining professional communication, understanding customers' needs, and providing solutions aligned with the company's values.
Qualifications
- Customer Support and Customer Service skills
- Expertise in Customer Satisfaction and Customer Experience management
- Exemplary Phone Etiquette and communication skills
- Ability to quickly resolve issues and deliver top-tier service
- Strong problem-solving capabilities with an empathetic and customer-focused approach
- Prior experience in a customer service role is advantageous
- Proficiency in multiple languages is an asset but not required
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