Customer Service Leader – Logistics

hace 5 días


Monterrey, Nuevo León, México HQ Platinum A tiempo completo

Job Summary In Monterrey, NL
Customer Service Leader – Logistics & Transportation
Monterrey, Nuevo León | Full-time

Logistics company with operations across Canada, the United States, and Mexico
, with active operations in Mexico, is seeking a
Customer Service Leader
to coordinate and lead the Customer Service team within the
logistics and transportation
sector.

Position objective:
Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction, KPI compliance, and effective communication between customers and internal teams.

Key responsibilities:

  • Coordinate and supervise the Customer Service team.
  • Maintain constant communication with customers, account managers, and internal departments.
  • Ensure service standards are met, including transit times, on-time pickups, and deliveries.
  • Follow up on incidents and corrective action plans.
  • Collaborate in the development and execution of SOPs with the Quality team.
  • Coach, develop, and evaluate team members.
  • Analyze performance indicators to identify improvement opportunities.

Requirements:

  • Advanced English and Spanish (required).
  • Minimum of 3 years of experience in logistics/transportation and at least 1 year in a leadership role.
  • Knowledge of AS400 and McLeod (preferred).
  • Knowledge of CTPAT.
  • Strong leadership, communication, organizational, and problem-solving skills.
  • Bachelor's degree or equivalent experience in the logistics/transportation industry.

We offer:

  • Salary: $30,000 MXN per month + performance-based bonus
  • Full benefits
  • Job stability and professional growth
  • Excellent work environment


Apply through this platform
and our team will contact you to continue the process.



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