Accounts Receivable Collector

hace 1 semana

Puebla, Puebla, México Buckland A tiempo completo

Buckland is looking for an Accounts Receivable Collector (Remote)

What you'll be doing

This position is responsible for monitoring and coordinating collection of overdue receivables. They will be responsible for tracking progress, resolving client inquiries, resolving discrepancies and follow up with other departments, and maintaining strong client relationships.

What we can offer you

  • Competitive salary, benefits package, and matching retirement plan
  • A friendly, collaborative work environment
  • Opportunities for professional development & ongoing learning
  • A chance to be part of a growing organization

You will be responsible for

  • Use monthly aging reports to monitor client collection problems and take appropriate action to ensure timely payment.
  • Prepare and process credit refunds to clients, assist with invoice post and distribution, and inform operations of any issue and error.
  • Review statements of accounts, address any error, and prepare reports for clients and internal users.
  • Identify delinquent accounts, prepare documentation, and respond to inquiries, requests, and disputes and follow the appropriate course of action for communication with client through Anytime Collect.
  • Organize meetings with the different departments and clients for key accounts to keep them current.
  • Provide payment options, bank information, credit references, prepare credit documents as per client request for overpayments, request pending remittance to clients, and process credit card payments.
  • Keep Accounts Payable contacts up to date of all accounts and introduce new clients to our accounts receivable information related to their accounts.
  • Support with training of new team members.
  • Good written and verbal communication skills.
  • Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
  • Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
  • Driven by results working in a fast-paced environment.
  • Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
  • Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you

  • Post-secondary education or equivalent.
  • Minimum 2 years of relevant work experience.
  • Proven experience in business to business collections not mandatory.
  • Advanced Proficiency in Microsoft Office products (Excel, Word, etc.).
  • Strong interpersonal skills.
  • Strong verbal and written communication and confidence speaking with clients on the telephone.
  • Ability to work independently or as part of a team.
  • Bilingual English – Spanish.
  • Excellent problem solving and decision-making skills.
  • Must be legally eligible to work for the Company at all times.

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