Customer Support Representative

hace 2 semanas

Santa María N L, México Vazquez Recruitment A tiempo completo

Do you enjoy assisting people and providing clear, timely solutions? We're looking for a detail-oriented and service-driven individual to join our Customer Support team, focusing on written communication.

In this role, you will support users through chat and email, leveraging modern digital tools and AI-powered systems to deliver accurate, efficient, and consistent responses.

What You'll Do

  • Respond to customer inquiries via live chat and email in a professional and friendly manner
  • Use AI-assisted platforms to draft and refine responses while maintaining quality and accuracy
  • Guide users through our services and help resolve questions or issues step by step
  • Document interactions and update relevant information in internal systems
  • Collaborate with the team to improve support processes and user experience
  • Follow established service guidelines, workflows, and quality standards

What We're Looking For

  • Previous experience in customer service or online support is a plus, but not required
  • Strong written English skills
  • Excellent written communication, empathy, and customer-focused mindset
  • Comfortable learning new software and adapting to digital tools
  • Reliable, proactive, and able to work well within a team environment

What We Offer

  • Supportive and collaborative work environment
  • Growth opportunities and performance-based recognition
  • Multiple shift options available (morning, afternoon, and overnight)
  • Full-time, permanent position (as contractor)
  • Fast-growing team with a strong focus on technology and service excellence

Requirements

  • Language: English (written proficiency required)
  • Basic understanding of customer support and professional communication

If you enjoy helping others, feel comfortable solving questions in writing, and want to grow in a technology-driven environment, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $15, $17,000.00 per month

Ability to commute/relocate:

  • Santa María, 64650 Monterrey, N.L: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • customer service: 2 years (Preferred)

Language:

  • English (Required)

Work Location: In person

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