Bilingual Customer Service Representative

About ContactPoint360

If you want to be the next CEO… we're not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within proof that growth isn't just a promise, it's our culture.

From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we're big believers in building futures, not just filling roles.

If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home.

Responsibilities

• Answering customer questions as they come through email, chat, or phone.
• Assisting with customer questions.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Making sales or recommendations for services that may better suit customers' needs.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, transactions, and comments.
• Knowing our products inside and out so that you can answer questions.

Position Requirements

Our customers are at the heart of what drives us as a company. As a customer service representative, you'll work directly with our customers over email, chat, and phone. Our customer service team focuses on helping our customers with our products.

• 6 months-1 year of BPO customer service experience (preferred)
• Previous Sales Experience (Call Center and or B2B a plus)
• Demonstrates effective, clear and professional written and oral communication.
• Education level- High School Diploma or equivalent (min.)
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Manage Calls, Chat and emails solving customer issues, complaints, and inquiries on the first call, with customer satisfaction as your primary goal
• Build relationships with customers and engage them by going the extra mile

What we offer

• Great base salary plus bonuses up to $21,000 per month
• Law Benefits
• Life Insurance
• Pantry Vouchers

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider—we're a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.