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Technical Support Engineer (SaaS / SQL) | Customer Experience - Bilingüe
¿Cuál es el reto?
Más que atención al cliente, este es un rol de Ingeniería de Soporte. Serás el puente técnico entre los clientes globales y nuestra solución SaaS. Tu labor no es solo cerrar tickets, sino diagnosticar problemas complejos usando SQL y Logs, además de capacitar a los usuarios en la tecnología de la plataforma.
Tus Responsabilidades:
· Soporte Técnico Nivel 2: Diagnóstico de incidentes (Root Cause Analysis) en plataformas SaaS y Legacy.
· Ingeniería de Datos: Ejecución de consultas en SQL para validar integridad de datos y resolver problemas de usuarios.
· Tecnología Web: Análisis de fallas utilizando conocimientos de APIs (REST), XML y JSON.
· Customer Success: Realizar demos técnicas, onboarding de nuevos clientes y capacitación de producto.
· Gestión: Monitoreo de tickets bajo SLAs definidos (Jira/CRM).
Perfil Técnico (Hard Skills):
· Experiencia: 2-5 años en Soporte Técnico para aplicaciones SaaS o entornos de datos.
· Tech Stack: Dominio de SQL (Indispensable para queries) y entendimiento de APIs/Web Services.
· Habilidad para troubleshooting y análisis de causa raíz.
· Idiomas: Inglés y Español fluido (Indispensable, perfil Bilingüe).
Oferta:
· Sueldo Competitivo.
· Rol clave con exposición global en una empresa líder de datos automotrices.
· Oportunidad de crecimiento hacia áreas de Producto o Customer Success Management.
Interesados enviar CV actualizado con fotografía.
Tipo de puesto: Tiempo completo
Sueldo: $35, $50,000.00 al mes
Lugar de trabajo: Empleo presencial