Senior Operations Manager

hace 4 días

Ciudad de México, Ciudad de México Uber A tiempo completo

About the role

As the leader of Uber's Marketplace Operations team in Argentina, you will have a unique opportunity to shape and scale our platform across a dynamic, multi-sided marketplace. Your work will directly impact the experience of users, driving operational excellence and platform reliability.

We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated platforms.

This is a high-impact role where you will craft and execute strategies that directly affect pricing, engagement, growth, and overall marketplace health.

What you'll do

  • Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
  • Set the vision, strategy, and operational roadmap for the Argentinean Marketplace Operations org, aligning team OKRs with Uber's broader business goals.
  • Drive operational excellence across the lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
  • Collaborate cross-functionally with Product, Finance, Policy & Communications, Legal, Local and Central Operations teams to align on priorities and deliver results.
  • Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.

What you'll need

  • 5+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
  • 1+ years of direct people management experience.
  • Critical thinking and analytical rigour, as you will be dealing with data (reports, experiments, pricing models) and scaling processes.
  • Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
  • Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g., SQL).

Bonus points

  • 5+ years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
  • Demonstrated success in leading complex, multi-stakeholder projects to completion.
  • Strong business judgment, with a data-informed approach to problem-solving and decision-making.
  • Deep understanding of platform dynamics and the ability to optimize across different sides of a marketplace.
  • Passion for building and leading high-performing teams, fostering team culture, and driving career development.
  • Excellent stakeholder management skills with experience in priorities alignment and trade-off proposals.
  • User-focused mindset, constantly seeking to improve the overall experience for all platform participants.
  • Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.
  • Ability to abstract from the day-to-day operations to design a high-level strategy for the team, while also diving deep into problem-solving when needed.

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