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Director of IT Operations

hace 3 semanas

Ciudad de México, Ciudad de México Signature IT World Inc A tiempo completo

We are urgently looking to fill the position of Director, Site Lead in Mexico City (1 position). T

Mexico City, Mexico

Overview Application

Must Haves:

  • Experience managing large teams, multiple large programs
  • Global Program Delivery experience and experience working with US clients
  • Exceptional communication skills in English are required. Spanish fluency is a plus.

Preferred:

  • Experience as a site manager that already managed in a service integration company.
  • Someone who managed development teams and not support or QA only.

Job Description:

Director, Site Lead - Mexico City

Do you thrive in a fast-paced environment leading high-performing, diverse teams, and fostering a thriving office/site culture? Are you passionate about building a strong foundation and nurturing a positive and productive work environment? If so, we want to hear from you

We are seeking a seasoned and results-oriented leader to oversee the daily operations of our Mexico City site, currently housing approximately 100 employees. This is a senior leadership role responsible for the overall success of the Mexico City team, with a strong emphasis on sustaining and furthering our already positive and engaging office/site culture. You will also play a key role in developing strong leadership talent and supporting our global delivery model for a US tech giant.

As part of , you'll play a vital role in our scaled operations, managing a team of talented individuals from over 26 nationalities, including engineers, quality leads, project managers, managers, and senior managers.

Responsibilities:

  • Provide strategic direction and leadership for the Mexico City site, ensuring alignment with the US tech giant's goals and objectives, while also championing company culture.
  • Oversee all aspects of site operations, including budgeting, human resources, facilities, and IT, with a focus on creating an efficient and supportive work environment for a growing team.
  • Build on and further enhance our positive, inclusive, and collaborative office/site culture that prioritizes employee engagement, development, and cultural integration within the broader and US tech giant teams. Employee engagement scores are currently very high, and we are looking for a leader to maintain this momentum.
  • Manage a team of approximately 100 employees across various departments, with the expectation of growth. (Direct experience managing 100+ employees is preferred.)
  • Interface with each team at least once a week, requiring presence in the office at least 3 times a week to cultivate strong relationships, cultural connections within the team, identify opportunities for leadership development, and stay connected to the evolving needs of a growing team.
  • Develop and implement strategies to optimize site performance and efficiency, while fostering a culture of continuous improvement and strong leadership development within the team.
  • Build and maintain strong relationships with internal and external stakeholders globally, including those at the US tech giant, promoting a positive company culture both internally and externally.
  • Manage relevant KPIs to ensure the Mexico City site is effectively supporting the global delivery model.
  • Be accountable for site operations, site culture, and adherence to all applicable Mexican laws and regulations.
  • (Optional) Leverage technical acumen within the technology sector to understand the broader technological landscape of the company (a plus, but not required).

Qualifications:

  • 15+ years of experience in a senior leadership role, preferably within the technology sector and/or operations
  • PMP or relevant certification required
  • Exceptional communication skills in English are required. Spanish fluency is a plus.
  • Proven track record of successfully managing, motivating, and developing diverse teams while fostering a strong and positive office/site culture.
  • Strong understanding of operational best practices and a commitment to creating a culture of efficiency, excellence, and strong leadership development.
  • Demonstrated experience in leadership development, with a focus on coaching, mentoring, and empowering team members to reach their full potential.
  • Ability to work independently and as part of a team.
  • Experience in a hybrid work environment is a plus.
  • A passion for building on and nurturing a positive and inclusive office/site culture is essential.