Information Technology Service Management Consultant with Crisis Communication Experience

hace 22 horas

Guadalajara Mexico Metropolitan Area AllianceIT Inc A tiempo completo

This position is a remote position to work from Guadalajara. You will be working as a consultant directly with clients US Clients.

We offer:

  • 100% Remote Work
  • $60,000 MXN monthly gross (Before Taxes)
  • Wonderful benefits like Private Health and Life Insurance, Vales de Despensa, Continuous training, and 30 day end of the year bonus (Aguinaldo)

IT Service Management Consultant with Crisis Communication Experience

The position is for an experienced Communications Lead within the Enterprise Technology Operations organization (Core Engineering Business Unit). The Communications lead will be part of the TEC4 team. TEC4 stands for Technology Event Command, Coordination and Communication Center and it is a 24x7 team that focuses on cross divisional coordination related to major incidents and crisis events.

The Communications Lead role requires close collaboration with global teams, active involvement in risk management, and strict adherence to global and regional procedures.

Requirements:

COMMUNICATION

  • Verbal and Written Communication:
    Ability to articulate complex technical information clearly and concisely to diverse audiences, including technical teams, business leaders, and end-users. This includes providing status updates, risks, and resolutions in a direct and open manner.
  • Crisis Communication:
    Maintain a calm and composed presence during high-pressure situations, delivering clear and well-structured messages.
  • Stakeholder Liaison:
    Act as a primary point of contact and liaison for global teams across multiple business units, preventing information silos and ensuring all relevant parties are informed.

IT Service Management (ITSM):

  • Knowledge:
    Deep knowledge of IT service management industry standards and practices,
  • Service Operations Awareness:
    Understanding of Service Desk operations, Application Support, and Infrastructure Support functions.
  • Technical judgement:
    Solid understanding and awareness of enterprise-level infrastructure, cloud platforms, and application stacks, with basic technical knowledge to facilitate effective coordination.
  • ITSM Tools Proficiency:
    Familiarity and proficiency with ITSM tools and incident tracking systems (e.g., ServiceNow) for monitoring, coordination, and reporting.

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