Technology Service Desk Analyst
hace 4 días
The Technology Service Desk Analyst provides first- and second-level technical support for ASF employees and students. This role ensures the proper operation of end-user devices, software, network connectivity, and access to institutional technology platforms. The position works closely with the Office of Information Technology (OIT) specialists to diagnose, escalate, and resolve incidents and service requests efficiently. Key Responsibilities Deliver on-site first- and second-level technical support for end-user devices and software. Support Windows, macOS, iOS, and iPadOS environments, including Office and Google Workspace. Assist users with connectivity to the school network and institutional platforms. Provide first-level support for all school-wide technology platforms. Document, track, and escalate incidents following ITIL-based processes. Collaborate closely with OIT specialists to ensure timely and effective issue resolution. Support basic device management through MDM platforms. Ensure strict adherence to IT policies, procedures, and service standards. Qualifications & Experience Bachelor’s degree in Computer Engineering, Computer Science, or Information Systems (intern or graduate). 1–2 years of experience providing first-level technical support. Advanced English (mandatory). Strong communication, coordination, and collaboration skills. Analytical, proactive, self-motivated, and eager to learn. High sense of urgency and strong customer service orientation. Technical Skills (Preferred) ITIL Foundations v4. Apple Certified Mac Technician. Microsoft Certified Solutions Associate (MCSA). Experience managing end-user hardware (Windows, macOS, iOS, iPads). Familiarity with MDM tools and endpoint management. #J-18808-Ljbffr
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IT Service Desk Specialist
hace 4 días
Mexico City The American School Foundation A tiempo completoAn educational institution in Mexico City seeks a Technology Service Desk Analyst to provide technical support for end-user devices and institutional technology. Responsibilities include on-site support, documenting incidents, and collaborating with IT specialists. Ideal candidates possess a Bachelor’s degree in Computer Engineering or related fields, and...
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Service Desk Manager
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Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk Manager
hace 2 semanas
Mexico City ECOM Agroindustrial Corp. Ltd. A tiempo completoGet AI-powered advice on this job and more exclusive features.Direct message the job poster from ECOM Agroindustrial Corp. Ltd.The Service Desk Manager is responsible for managing the daily operations of the IT Service Desk, ensuring high-quality technical support and excellent user experience across all regions. This role includes overseeing incident and...
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Service Desk Analyst
hace 2 semanas
Mexico City Metropolitan Area DXC Technology A tiempo completoJob DescriptionAt DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...
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Service Desk Analyst
hace 1 semana
Mexico City DXC Technology Inc. A tiempo completoJob DescriptionAt DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...
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Service Desk Analyst
hace 1 semana
Mexico City DXC Technology Inc. A tiempo completoJob DescriptionAt DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...
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Service Desk
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Mexico City Gategroup A tiempo completoA global service provider in Mexico City is seeking motivated individuals for a Service Desk role. Responsibilities include managing support calls, diagnosing issues, logging incidents, and ensuring customer satisfaction. Ideal candidates should be proactive in resolving service issues and finding improvement opportunities. This role operates within a global...
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IT Service Desk Agent
hace 2 semanas
Mexico City Connectingology A tiempo completoAs a leading global food and hospitality company, we offer diverse culinary experiences and services. With the largest catering network in the aviation industry. We are looking for a Service Desk Agent to provide first-level technical support in a 24/7/365 environment. You will be the first point of contact to resolve incidents, accurately log tickets, and...
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Service Desk Analyst
hace 3 días
Mexico City DXC Technology A tiempo completoOverview At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and...
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Service Desk Analyst
hace 3 días
Mexico City DXC Technology A tiempo completoOverview At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and...
