Associate Client Executive II

Associate Client Executive II

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we're looking for you.

About the Role

In this opportunity as an Associate Client Executive II, you will

• This role involves working closely with customers, partners and internal stakeholders to ensure successful customer retention
• Retains future lapse accounts, performs renewals and identifies upsell opportunities for an assigned geography and/ or for leads assigned
• Identifies the best virtual channel for engagement with customers, including phone calls and video calls
  
  Validates customer needs, shapes product plans and drives retention deals to close
  
  Ensure effective communication channels are established between the company and its clients, ensuring timely responses to requests
• Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close or retain accounts
• Manage the retention and renewal process, negotiating contract terms and pricing with customers, and coordinating with internal departments to ensure smooth transition and minimize disruption.
• In some instances handles escalations from customers in retention
  
  Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window (and in some instances outside of window)
  
  Provide training and support to end users, helping them maximize the value they receive from our products and services.
• Identify upsell and cross-sell opportunities within the existing customer base, recommending appropriate solutions based on their specific requirements and budget constraints.
• Actively participate in group problem solving efforts, contributing innovative ideas and collaborating effectively with team members to find optimal solutions.
• Refer to the Role Descriptions and Career Path Progression document for specific years of experience and Education.

About You

You're a fit for the role of Associate Client Executive II, if your background includes:

• Bachelor's degree preferred in Business Administration, Computer Science, Information Technology, or equivalent experience required but not mandatory.
• Proven track record of success in a similar role, preferably within the legal technology industry.
• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
• Strong analytical abilities and attention to detail, capable of analyzing data and making informed decisions.
• Ability to work independently and collaboratively, managing multiple projects simultaneously while meeting tight deadlines.
• Demonstrated ability to build strong relationships with internal and external stakeholders.
• Preferred candidates will have experience working with sales teams and possess a deep understanding of sales processes and retention strategies.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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